GUEST TERMS & CONDITIONS
Reservations for accommodation by guests (the Guest) are accepted by Les Portes Vertes.com (the Agent) on behalf of property owners (the Owner).
CORONAVIRUS NOTICE & GUARANTEE:
- For all bookings made we will offer a full refund or postponement if government regulations prevent the Les Portes Vertes from offering the holiday as a result of COVID-19.
Note: Les Portes Vertes will inform the guest by email or telephone as soon as the application of these restrictions comes into effect. - For all bookings made you are entitled to the rebooking guarantee if government regulations prevent you from travel and you have to cancel due to one of the following measures as a result of COVID-19:
- On the day of departure, France may not be entered for holiday purposes for residents of the country where you live.
- On the day of departure, the country where you live may not be left for holiday purposes.
- On the day of departure, a transit country may not be crossed for holiday
- purposes and an alternative itinerary cannot reasonably be asked of you.
Note: - Les Portes Vertes will guarantee the booking for the same or similar period at the same price and will retain all payments made to this effect.
- The rebooking must be made as soon as reasonably possible and the new booking must be made within twelve months. The end date of the rebooked holiday may be no later than twelve months after the end date of the original trip.
The Agreement:
The rental agreement is between the Guest and the Owner. Les Portes Vertes.com acts only as an Agent for the Owner. The contract is deemed to have been made once the Guest has paid a deposit and the Agent has dispatched a confirmation of booking, on behalf of the Owner. The Guest must be over 18 years of age at the time of booking.
Booking:
The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. The Owner or the Agent reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.
Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the
websites.
Payment:
For bookings made more than 6 weeks before arrival, a deposit (part payment) of 10% of the total cost of the holiday, is required. The balance is due 30 days before the holiday commences. For bookings made less than 6 weeks before arrival, the total amount is payable in
full on booking. The Guest agrees to pay the balance of the payment 30 (THIRTY) days before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a Guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.
Cleaning:
The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied.
Please note that the convention for Les Portes Vertes is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for Guests.
Number of People using Holiday Accommodation:
The Owner permits the Guest and members of the Guest's party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional Guests during booking and, if this changes, must inform the Owner before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property
unless by prior written agreement with the Owner. Extra charges may be applicable if the number of Guests differs from the number on the booking.
Arrival/Departure:
The properties (unless otherwise stated in the property details) are available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 11.00 am on the last day.
Cancellation or Changes by the Guest:
Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related), but with the exception of Covid-19 restrictions related for which special arrangements as detailed above
apply, then no refund of the deposit will be due, if within 30 days of the holiday due date no refund of the full balance is applicable.
In the event that the property is re-let, for the cancelled period, the Owners may at their discretion refund the amount paid subject to an admin fee and any other costs. In the event the cancelled period is re-let for a lesser amount the lesser amount will be refunded.
It is recommended and expected that the Guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Pets:
The Guest may only bring such pets as are agreed at the discretion of the Owners prior to the booking by the Guest at the time of booking. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the Guest may be billed for that charge. No garden is guaranteed as secure for dogs even if described as private or enclosed.
Guest Responsibility:
The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Guest at all times. You agree to comply with the regulations set out in any property manual at the Property and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition. You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property while at the Property.
Guests should put all furniture etc back to where it was at the beginning of the rental period.
Guests should not leave any items at the property and, if left, the Owner has the right to charge for the removal, return or disposal of those items.
Damage, Loss, Theft:
Guests agree to inform Owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The Owner may ask for reasonable replacement costs. In the instance of damage, the Owner reserves the right to reclaim these costs automatically via the payment method provided at booking.
Nuisance:
Guests should not cause nuisance or annoyance to occupants of any nearby property. If, in the opinion of the Owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Owner as discharged and the Owner may repossess the property immediately. The Guest will remain liable for the whole cost of rental and no refund shall be due.
Access:
Guests must allow reasonable access to the property by the Owner for maintenance given reasonable notice.
Wildlife: Les Portes Vertes is in a beautiful rural area. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknownst to the Owner. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year. If this is likely to be a problem, it would be best not to book. (If any of these creatures are encountered, do not panic, but contact the Owner in a calm and reasonable way - but only if the creatures become a serious menace. Otherwise, just open a window or a door and let them out, as this is usually what they prefer.) Owners reserve the right to take no action if they do not consider the existence of the wild life to
be a serious threat to health.
Complaints Procedure:
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence at the Property. If any complaint cannot be resolved during your holiday period, the Owners should be given an opportunity to make good the reason for the complaint. If a complaint cannot be resolved and Guest wishes to take the matter to Court, this Booking Contract (including any non-contractual obligations arising under or in relation to this Booking Contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the court nearest the Owner’s address.
Liability:
The Owner cannot accept responsibility for any material loss, damage, additional expense, or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.
The maximum liability accepted by the Owner will be the total cost of the holiday as paid by the Guest to the Agent. No other expenses such as travelling costs or alternative accommodation will be accepted.
Cancellation by Owners:
The Agent/Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the Agent nor the Owner shall be under any other liability if such cancellation occurs.
No Smoking:
The Cottage Company has a No Smoking policy within buildings on the property. A smoking area is provided.
Force Majeure:
The Agent or Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
Waiver:
The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous:
The Guest agrees that the contract with the Owner is made at the Owner's premises and that any proceedings between the parties shall be conducted in the accordance with the Complaints Procedure above at the County Court nearest to the Owner.
Use of our websites and services are bound in accordance with these Guest terms and conditions and our privacy policy which outlines how we use and protect your data in delivery of these services.
Last updated: 10th January 2021